Frequently Asked Questions

Here are our customers' most frequently asked questions. Please feel free to contact us if you require further information or assistance.

Products

We do not accept flowers from outside sources for plating. We cannot plate your wedding flower bouquet, flowers from a funeral, corsage from your prom, etc.

Many of our products are available in different colors and finishes. If you send us photos of a special bouquet, we can make recommendations on similar products that we offer.

Yes. It's hard to believe, but our roses and orchids are real flowers preserved to last forever!

While anything can be broken, they are more durable than you might think. They are comparable to fine China, if you drop it on carpet, it probably won't break. If you drop it on tile, it probably will. Our lifetime warranty does not cover accidental damage.

Yes, all Forever Rose products purchased on or after March 20, 2018 are guaranteed against manufacturers defects for a Lifetime! Please visit our warranty page for complete details.

We guarantee ours to be the highest quality you will find or your money back.

There are several manufacturers of gold trimmed/ dipped roses. Some good, some not so good. Some more expensive, some less expensive.

We pride ourselves on offering the highest quality roses available and charging a fair price that reflects the time and high quality materials we use.

CLEANING TIPS

For actual dust you can gently vacuum the roses with a brush tool (as gently as possible with the smallest brush possible) as long as they are no loose areas. If you are not comfortable with vacuuming you can use a small paint brush to remove dust from in between petals.

Cleaning your Forever Roses is quite easy once you get use to the process. All of the roses benefit by a quick light wipe from a lint free polishing cloth every once in a while. Do not rub harshly or frequently (daily or weekly cleanings should not be necessary) as that could cause harm to the finish over time. We sell cleaning/polishing cloths online but there are similar and equally effective cloths sold at many department and jewelry stores. Here is a link to our site so you can view https://www.theforeverrose.com/polishing-cloth.htm

GOLD and PLATINUM ROSE CLEANING

Jewelry cleaner (such as Connoisseurs Jewelry Cleaner in the red jar) appropriate for gold jewelry (or platinum if you have a platinum rose) can be used on the gold rose stems (avoiding the lacquered areas the best you can if it is a gold trimmed rose) if more of a cleaning is necessary. Make sure that the cloths and cleaners state that they are meant for gold on their labeling.

You can wet the roses as needed but do not submerge or allow water to dry on the rose as that could lead to staining. For best results, when rinsing cleaner, if required, use distilled water. Never use force to clean the roses as that will eventually lead to the removal of the gold layer from the rose.

SILVER ROSE CLEANING

Again, a polishing cloth can be used to remove the first signs of tarnish and should help the rose retain its luster when used from time to time as you see the tarnish reappear but when the rose requires more of a cleaning, we recommend the following process be done on an occasional basis:

If the rose requires more of a cleaning, just use Wright's Silver Cream (or similar silver cleaning cream) found at most grocery stores. Use one of those small foam tipped staining brushes with the wood stick handle, 1" wide, cost around 30 cents. Use a small regular paint brush to wipe off the excess polish while rinsing under running water. Dry immediately with a lint free cloth to minimize spotting and do not "soak" the roses in water just rinse. If you have distilled water that would be ideal but you can use tap water as long as you do not allow the water to dry on the rose. The whole process takes less than 5 minutes and it works well. NEVER use Tarnex or other chemical dips as they will destroy the rose

Returns/Shipping

In general, products may be returned within 90 days of purchase for any reason. Please visit our returns & exchanges page for complete information.

Yes we ship internationally to some, but not all countries. Please visit our shipping information page for complete information.

We also ship to APO & FPO addresses via USPS (UPS does not deliver to APO/FPO addresses).

Because we utilize common carriers and do not operate our own delivery network, we are not able to absolutely guarantee an exact delivery date.

We ship with UPS and USPS. The UPS Air options offer the most reliable shipping times.

It's always better to plan for a gift to arrive a day or two early than take the chance that it might arrive late.

If you would like us to time a gift to arrive on a specific date or a date in the future, please select one of the UPS shipping options at checkout and then leave a note in the "special request to seller" box with the target delivery date. If you provide a target date that falls on a Saturday or Sunday your delivery date will be adjusted to have it deliver on the Friday prior to the weekend.

Other Great Questions

Hey neighbor! Unfortunately, we do not have a retail store and we are not able to offer in person pickup. If you live nearby, you can expect your order to arrive in a day or two, even with our ground shipping options.

We offer wholesale pricing to established businesses. We have a 50 unit annual minimum. Please contact us for more information.

We have several specials running for 2,3,6, or 12 of our dipped roses.

We also offer bulk discounts on larger purchases that fall under our wholesale minimums. Please contact us for more information.

We will send you an email confirmation with a tracking number when your order is shipped. If you do not receive this email, please check your SPAM, Updates, or Promotions inboxes or feel free to email us to request an update.

Yes, we ship in unmarked, unbranded shipping boxes. The return address will say "TFR Customer Service" and will NOT say The Forever Rose.

Your charge will appear on your credit card statement as "The Forever Rose" or "THEFOREVERROSECOM" or "THEFOREVERROSE.COM".

We offer a gold decorative gift box that is perfect for presentation that fits all of our standard sized (approximately 12" roses).

Our 18" rose is pretested in a floral shaped cone that can be wrapped in tissue paper and gold loop.

Our orchids and fantasy roses come in a blue gift box.

Our Enchanted Rose collection cannot be gift boxed as our concern is that the domes be packed very well for transit.

We collect sales tax in a number of states as required by law. Sales tax, if applicable, will be calculated automatically in your shopping cart once you provide a shipping address.

Our customer service hours vary from season to season. Please see our contact us page for our most current hours.

This site is completely safe and secure with the latest SSL secure encryption technology.

Search our shop