Shipping policy

We pride ourselves on offering fast, efficient, and affordable shipping options to make ordering with us a breeze. We encourage you to familiarize yourself with our shipping process and policies.

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What Qualifies for Free Shipping? Most orders of $50+ to the continental U.S. qualify for a free shipping option that typically delivers to the Eastern U.S. in 1-4 business days, and Western U.S. in 4-5 business days. AK, HI, & PR orders over $50 get a special shipping discount. Orders containing wine or alcohol are not eligible for free shipping.

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When Will My Order Ship? Orders placed before 10AM EST ship same business day. Custom items may ship same business day or next business day. 
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When will my order arrive and how much will it cost? Shipping options and arrival dates are calculated during checkout based on your items and shipping address. 

If you would like your order to arrive on a specific date, please let us know in the special request box in your cart.
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Will My Order Require A Signature? We require a signature on most orders over $499. Signatures may also be required at the discretion of the delivery person.
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Delivery Outside the United States? Customers in Canada, UK, Ireland, Australia, and New Zealand may place an order/ obtain shipping rates and times directly through our website checkout. Customers in all other countries should contact us for rates and availability.
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Important Notes (1) Shipping charges are final and non refundable. (2) Address changes are usually not possible once an order is placed, but please contact us and we'll try! (3) Shipping & delivery dates are estimates and not guaranteed.

2026 Shipping Holidays

There will be no deliveries, pickups, or package movement on the following days, due to US carrier holidays. If you are outside of the US, there may be additional holidays affecting delivery dates.

1/1/26 New Years Day
UPS: Closed
USPS: Closed
FedEx: Closed
1/19/26 MLK Day
UPS: Closed
USPS: Closed
FedEx: Closed
2/16/26 President's Day
UPS: Open
USPS: Closed
FedEx: Closed
4/5/26 Easter
UPS: Closed
USPS: Closed
FedEx: Closed
5/10/26 Mother's Day
UPS: Closed
USPS: Closed
FedEx: Closed
5/25/26 Memorial Day
UPS: Closed
USPS: Closed
FedEx: Closed
7/4/26 Independence Day
UPS: Closed
USPS: Closed
FedEx: Closed
9/7/26 Labor Day
UPS: Closed
USPS: Closed
FedEx: Closed
11/26/26 Thanksgiving Day
UPS: Closed
USPS: Closed
FedEx: Closed
12/24/26 Christmas Eve
UPS: Closed
USPS: Closed
FedEx: Closed
12/25/26 Christmas Day
UPS: Closed
USPS: Closed
FedEx: Closed
1/1/27 New Years Day
UPS: Closed
USPS: Closed
FedEx: Closed

Detailed Shipping Info & Answers

🛡️ Shipping Insurance & Claims

Coverage: Every package is insured against damage or loss until marked as "Delivered" by the carrier. Coverage ends once the package is marked as delivered. Shipping insurance does not cover theft from the delivery address / porch piracy. 

  • Reporting: Shortage, damage or misdelivery, must be reported within 7 days. Lost in transit must be reported within 3 weeks. For damage or shortage, please keep all original packaging and take photos for inspection.
  • Resolution: We will replace damaged/lost items via standard ground service. If the item is unavailable, a full refund will be issued.
  • Misdelivery: Subject to carrier investigation (GPS and photo confirmation).

⏰ Processing & Transit Times

Same Day Shipping: Most orders placed before 10AM EST (Mon-Fri).
Custom Items: Please allow one additional business day for processing.

Estimated Free Shipping & UPS Ground Transit Times*

Shipping Transit Map
*This map does not apply to orders containing wine and alcohol.

Specific Delivery Dates: While we make every effort, we cannot 100% guarantee exact arrival dates. For time-sensitive orders, please choose UPS Expedited and leave a note in the special request box at checkout.

🚚 Delivery Options & Requirements

Free Shipping Available for orders $50+ (Contiguous US). Choice of carrier (USPS, UPS, FedEx, or DHL) is at our discretion.
Signature Required Required for orders $499+ or high-risk addresses. You may also request a signature via checkout notes.
Address Changes Addresses generally cannot be updated once processed. We recommend using UPS My Choice or FedEx Delivery Manager to check for self-service redirect options.
Adult Signature Required Orders containing wine or alcohol require a signature and government ID from a person over 21 years of age at the time of delivery. 
Alaska, Hawaii, & Puerto Rico Although we do not offer free shipping to distant US states, we're pleased to offer a credit towards USPS Priority Mail and UPS Ground on orders over $50. Shipping rates presented during checkout include the credit automatically.

🌍 International Shipments

Direct Shipping: Canada, UK, Ireland, Australia, and New Zealand.

Other Countries: Please use a forwarding service or visit our Amazon Global Store for worldwide delivery.

Customs & Duties: Not included unless "DDP" is specified. Unpaid fees are the buyer's responsibility.

⚠️ Refused & Undeliverable Packages

Please do not refuse your package for any reason. If delivery is refused, you are not able to provide a required signature, or the address you provide is incorrect, incomplete, or otherwise undeliverable:

  • The purchaser is responsible for all return shipping costs, as well as outstanding duties, fees, or taxes. When possible these costs will be deducted from any refund owed.
  • If an item is destroyed by customs or not returned due to a failure to arrange clearance, no refund will be offered.