We pride ourselves on offering fast, efficient, and affordable shipping options to make ordering with us a breeze. We encourage you to familiarize yourself with our shipping process and policies.
Summary of Our Shipping Policies
- Most orders of $50 and up to the continental U.S. are eligible for a free shipping option
- Most orders placed before 10AM will ship same business day
- Most orders placed after 10AM, orders with engraving or customization, will ship next business day
- Shipping options, times, and fees are estimated during the checkout process once you enter your shipping address
- Orders over $499 will require a signature
- International Custom duties are not included
- All shipping charges are final and non refundable
Delivery on a Specific Date
In short, we will make our best effort, but we cannot absolutely guarantee delivery on a specific date. If you would like to coordinate a specific delivery date, please choose UPS Ground, 2nd Day, or Next Day Air and leave a special request note at checkout with the date you want your package to arrive. Please do not use our Free Shipping service when delivery on a specific date is important.
Please keep in mind that we utilize third party shipping carriers - primarily UPS and USPS - to deliver our orders. Carrier delays (or early deliveries) are always a possibility and no one can absolutely guarantee an exact delivery date.
We recommend that you leave a buffer of a day or two to make sure your order will arrive when you need it and if your order is time sensitive please leave a note at checkout so we can make sure we can accommodate your delivery requirement before shipping.
UPS Ground Shipping Map
COVID-19 Update
At this time, our fulfillment center is operating normally and most orders are arriving on schedule. Although we have not had reports of significant delays, our shipping carriers have suspended service guarantees and we have seen some packages taking additional time to deliver. This means that shipping delays are possible and refunds will not be issued for late shipments.
We encourage our customers to plan ahead and upgrade to expedited shipping for time sensitive shipments.
Order Processing Times
- Most orders placed before 10:00AM EST will ship same business day, excluding holidays and weekends
- Orders placed after 10:00AM EST may ship same day or next business day, excluding holidays and weekends
- Orders placed on Saturdays and Sundays will be shipped no later than Monday, unless Monday is a holiday
- Orders with engraving or custom items may take one additional business day to process
- If your address cannot be verified automatically we will require confirmation before releasing your order and this may result in a delay
Order Shipping Times
Below are our estimated times in transit for our various shipping options. Please keep in mind that orders placed after 10:00AM EST may ship the next business day after they are placed and shipping times start from the date the package is picked up from our warehouse. For time critical shipments, we highly recommend adding a buffer of 1-2 days from when you need it, as delays due occur and shipping guarantees are limited to a refund of shipping cost. If in doubt about transit time, please contact us or leave a note on your order.
- USPS First Class & Priority Mail: 3-4 Mail Days (M-S) (Delivery Date Not Guaranteed)
- UPS Ground: 1-4 Business Days in the Eastern U.S., 4-7 Business Days Western U.S. (M-F) (Delivery Date Not Guaranteed)
- UPS SurePost: 2-5 Business Days in the Eastern U.S., 5-8 Business Days Western U.S. (M-F) (Delivery Date Not Guaranteed)
- UPS 3 Day Select: End of 3rd business day (M-F) after shipment (Delivery Date Not Guaranteed)
- UPS 2nd Day: End of 2nd business day (M-F) after shipment (Delivery Date Not Guaranteed as of March 2020*)
- UPS Next Day: End Of Next Business Day after shipment (Delivery Date Not Guaranteed as of March 2020*)
*Delivery Date Guarantee: In light of the COVID-19 pandemic, all carriers have suspended service guarantees until further notice. The information below will only apply when service guarantees are reinstated. Please keep in mind that neither we nor our shipping carriers can offer an absolute guarantee that a package will arrive on a specific date. Delays, mistakes, and other unexpected things can happen. UPS will issue a refund for shipping charges in most cases if your package is not delivered by the guaranteed date. UPS does have restrictions on their service guarantee and not all packages and destinations are eligible.
Signature Requirements
- Orders Under $500: We do not request a signature on most orders under $500.
- Orders $500 or Over: We do request a signature on most orders over $499. At your request and at our discretion we may offer an exception to this policy, but your package will not be insured and reimbursement will not be issued for loss or theft.
- You may request your order be sent signature required by leaving leaving a note in the special request box in the shopping cart.
- Ultimately, the decision to collect a signature or not lies with the delivery person and we are unable to guarantee that a signature will or will not be required.
How our Free Shipping Option Works
- Our free shipping option applies to most orders over $50.00 delivering to addresses in the continental U.S
- Some product restrictions may apply and this will be noted on the individual product page
- Free Shipping orders will ship via USPS First Class, USPS Priority Mail, UPS SurePost, or UPS Ground at our discretion.
Available Shipping Options At Checkout
Some shipping options may not be available in your area. Please enter your zip code in your cart for a list of available shipping options.
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Free Shipping:
- Available through the contiguous U.S.
- USPS delivers Monday - Saturday, UPS delivers Monday - Friday (Saturday at select locations only)
- UPS Ground Service
- Available for the continental US
- Delivers Monday - Friday (Saturday at select locations only)
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UPS 2nd Day Air:
- Available through the continental US
- Delivers Monday - Friday
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UPS Next Day Air/ Next Day Air Saver:
- Available through the continental US
- Delivers Monday - Friday
- Alaska, Hawaii, Puerto Rico
- Shipped via UPS and sometimes USPS
- Not eligible for free shipping
- USPS delivers Monday - Saturday, UPS delivers Monday - Friday (Saturday at select locations only)
- Canada
- Shipped via UPS and sometimes USPS
- Not eligible for free shipping
- USPS delivers Monday - Saturday, UPS delivers Monday - Friday (Saturday at select locations only)
- UK, Australia, New Zealand
- Shipped via UPS and sometimes USPS
- Not eligible for free shipping
- USPS delivers Monday - Saturday, UPS delivers Monday - Friday (Saturday at select locations only)
Address Changes, Redirects & Intercepts
In general, we are not able to update shipping addresses once your order is processed and shipped. Packages shipped via UPS Next Day, 2nd Day, 3 Day and Ground may be eligible for the UPS delivery intercept. This service is offered by UPS for an additional fee starting at $18.00 + any change in shipping. Please contact us for more information on this service.
International Shipments
In addition to the USA, we ship internationally to the following countries using UPS or USPS:
- Canada
- UK
- Australia
- New Zealand
Because of COVID-19 delays affecting USPS International Packages we are presently only offering UPS options for international shipments.
If your country is not listed above we encourage you to check out The Forever Rose Amazon Store
and utilize Amazon's Global Shipping Program. Alternatively, you may contact us to request a custom quote and we may grant an exception on a case by case basis.
If you do not see your country listed above or on our checkout page, we've still got a few options for you!
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Check Amazon US
We sell some of our products on Amazon and Amazon does ship our products globally through their Global Shipping Program. You can find our items at the link below, and check and see if your address is eligible: The Forever Rose Amazon Store
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Use a package forwarding service
There are companies who specialize in forwarding packages around the world. We ship them the package in the US and they send it on to you. Since we offer free shipping on orders over $50, this means you won't pay any extra in shipping to use this service. We don't endorse any specific company, but here is an article that provides some reviews of freight forwarders.
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Friends & Family in the US
If you have a friend or family member in the US we could ship the package to them and they could forward it to you. Like my first suggestion, this really doesn't add any cost because we offer free shipping on all orders over $50, which covers just about every rose we sell. The other advantage to this is that some countries will not assess duties on items sent from individual to individual.
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Request an Exception
Please contact us to request an exception to our international shipping policy. We will consider granting exceptions on a case by case basis, taking into account the destination country and our expected order volume.
Customs Fees, Import Taxes, Duties & Other Fees Are Not Included
International orders may be subject to customs fees, import taxes, duties, or other fees imposed by your government. The Forever Rose does not charge these fees, and in most cases we have no advance knowledge of or control over the amount of the fees. All such fees are the responsibility of the purchaser and are not included in the shipping charges quoted to you during your purchase, either online or via telephone. Please contact your customs office for information about additional fees that may apply. If you refuse delivery of a package, you will be responsible for the return shipping costs, as well as any outstanding duties, fees, tariffs or taxes.
